Shipping & Returns
SHIPPING POLICY
We ship some items direct from our store, some items from a US-based warehouse, and some items are shipped from the manufacturer. Because of this shipping times will vary. most US shipments will arrive in 4-10 days. Shipments from the manufacturer can take on average about 2-3 Weeks but on rare occasions and if you purchase preorders this can take up to six weeks. I do my best to supply the most accurate shipping information but if you have a problem regarding a shipment please contact me.
Otterly Playful Brands will ship from our store in Oldsmar and may be available for pickup. Please contact me for arrangements.
Orders placed after 4 pm on Sunday will not ship until 9 am the following Wednesday
Items shipping from our supplier: shipping can take up to 45 days
RETURN & EXCHANGE POLICY
Returns of unused items are accepted within 30 days of purchase. A refund will be issued for unused items. All other possible returns will be issued store credit unless specific arrangements have been made, Please contact us if you have an issue with an item.
Products can be returned in-store or shipped back to the store at the buyer's expense.
PRE-ORDER POLICY
Items are listed for Pre-Order when they are ordered from the supplier. These items are in the manufacturing process Shipping time can still be up to six weeks
PHOTO DISCLOSURE
Shoes, accessories, and decor shown in the photos are not included. Please read the description carefully to see what you are purchasing and how many pieces are included..